Payment and Delivery

Payment and Delivery

PAYMENT AND DELIVERY POLICY

Last Updated: August 2026

At Gelbial.co.uk (operated by Ashura Sales LTD), we strive to provide a seamless shopping experience with clear payment options and reliable delivery services across the United Kingdom.

1. PAYMENT METHODS

We offer secure and convenient payment options for all our customers:

  • Credit / Debit Cards & Online Payments:

    We accept major credit and debit cards, as well as secure digital wallets displayed at checkout. Payment is processed securely at the time of placing your order.

  • Direct Bank Transfer (BACS):

    If you prefer to pay via direct bank transfer, please use the following bank details and include your Order Number as the payment reference:

    • Account Name: Ashura Sales LTD

    • Bank Name: Barclays Bank

    • Account Number: 43858960

    • Sort Code: 20-98-98

    • IBAN: GB37BUKB20989843858960 (For international transfers)

Please note: Orders paid via Bank Transfer will be processed once the funds have cleared into our account.

2. ORDER PROCESSING & DELIVERY

  • Delivery Coverage: We deliver to valid residential and commercial addresses within the United Kingdom.

  • Dispatch Times: Orders are typically processed and dispatched within 1 to 3 working days.

  • Estimated Delivery: Standard UK delivery usually takes 2 to 4 working days after dispatch. You will receive a shipping confirmation with tracking details once your package is on its way.

  • Delivery Address: Please ensure your full delivery address and contact details are accurate at checkout to prevent any delivery delays.

3. CANCELLATIONS AND REFUNDS

  • Order Cancellations: If you wish to cancel an order before it has been dispatched, please contact us immediately at atalayulutas@gmail.com or via WhatsApp at +44 7429 548211.

  • Refund Processing: Approved refunds will be issued to your original payment method within 3 to 5 working days, depending on your card issuer or bank's processing times.

4. DAMAGED OR INCORRECT ITEMS

Under the UK Consumer Rights Act 2015, you are entitled to receive goods that are as described, fit for purpose, and of satisfactory quality.

  • If your order arrives damaged, defective, or if you receive the wrong item, please notify us within 30 days of receipt.

  • How to Report: Take clear photos of the damaged item and packaging, and send them to our support team via:

    • WhatsApp: +44 7429 548211

    • Email: atalayulutas@gmail.com

  • Upon verifying the issue, we will arrange a free replacement or issue a full refund promptly.