This website is operated by **Ashura Sales LTD** ("we", "us", or "our"). By placing an order with us, you agree to be bound by these Terms and Conditions.
* All orders placed through our website are subject to acceptance and availability.
* A binding contract is formed between you and us only when we send you a Confirmation Email confirming that your goods have been dispatched.
---
### 4. PRICES AND PAYMENT
* All prices are displayed in GBP (£) and include VAT (where applicable), unless stated otherwise.
* Delivery charges will be clearly detailed at checkout before final placement of your order.
* We accept major debit/credit cards and other payment methods displayed at checkout. Payment will be processed upon order placement.
---
### 5. DELIVERY
* We deliver to valid addresses within the United Kingdom.
* Estimated delivery timescales are provided at checkout and are indicative only. We are not liable for reasonable delays caused by third-party delivery service providers.
---
### 6. CANCELLATION AND RETURNS (YOUR RIGHT TO CANCEL)
* Under the **Consumer Contracts Regulations 2013**, you have the right to cancel your order within **14 days** without giving any reason, starting the day after you receive the goods.
* To exercise your right to cancel, you must notify us in writing via email within the 14-day cancellation window.
* **Exclusions:** For hygiene and safety reasons, certain goods (such as pierced jewellery, sealed personal care items, or custom-made products) cannot be returned once unsealed or used, unless faulty.
* **Return Conditions:** Goods must be returned in their original condition, unused, and with original packaging. You are responsible for the direct cost of returning the item, unless it is faulty or incorrect.
* **Refunds:** Refunds will be processed within **14 days** of receiving the returned goods, using the original payment method.
---
### 7. FAULTY OR DAMAGED GOODS
* Under the **Consumer Rights Act 2015**, goods must be as described, fit for purpose, and of satisfactory quality.
* If your goods arrive damaged, defective, or incorrect, please contact us within **30 days** of receipt to arrange a repair, replacement, or full refund.
---
### 8. DATA PROTECTION
* We handle all personal data in accordance with the **UK GDPR** and the **Data Protection Act 2018**. For details on how we collect and use your data, please refer to our Privacy Policy.
---
### 9. LIMITATION OF LIABILITY
* We are not liable for any indirect, incidental, or consequential loss or damage arising out of or in connection with the purchase of goods from our website.
---
### 10. GOVERNING LAW AND JURISDICTION
* These Terms and Conditions shall be governed by and construed in accordance with the laws of **England and Wales**. Any disputes arising shall be subject to the exclusive jurisdiction of the courts of England and Wales.
